X-Lab Systems are a health-tech company that specialise in connecting diagnostic systems across the globe.

UX/UI Design

WEB APP DESIGN

I joined X-Lab to help create their lab test ordering enterprise SaaS product, from a few slides in an internal presentation, into a functional MVP for pilot testing. Through testing multiple prototypes, we managed to secure 10 pilot users from varying health care institutions.

What is the problem exactly?

What is the problem exactly?

Electronic lab testing requests in the UK were limited to hospitals and general practices only, which meant that everyone else in occupation health was limited to paper-based requests, resulting in inefficient and unsafe processes.

4.4%

Diagnostic errors occur in approx. 4.4% of all consultations, leading to moderate or severe patient harm.

~52m

On average, 52 minutes was spent filling out manual forms, significantly impacting clinical decision-making.

37%

In all missed diagnostic opportunities, 37% resulted in moderate to severe avoidable patient harm.

Source: Consensus - Cheraghi-Sohi et al., 2018, 2021, Litchfield et al., 2015

Integrating technical considerations in test ordering

Integrating technical considerations in test ordering

To start, I mapped out the test ordering flow with technical considerations, in collaboration with the Product Manager and Engineering Lead. This ensured my designs would be robust enough to accommodate future changes and additions.

Steps to ordering a test

Steps to ordering a test

Originally, the flow for ordering a lab test was made up of the following steps.

I aimed to balance user input and automation to prevent errors while ensuring enough ‘friction’ to prompt the requester to consider their actions and feel confident in their input.

Fine tuning the flow

After testing various prototypes both internally and externally, it became evident that the flow was incomplete. Two key steps were missing:


1. Order date – allowing tests to be requested immediately or scheduled for a later date.


2. Clinical details – adding an extra layer to prevent errors between the requester and the testing lab.

Order date

The requester could now specify whether their order was immediate or scheduled for a future date right from the start of the test ordering process.

Search for a patient & Patient details

Originally, numerous patient details were required to progress, with minimal automation. Which was easier to implement but placed the responsibility on the requester to get things correct.

Including a ‘search for a patient’ feature streamlined the process for the requester by autofilling the patient’s details where relevant.

Selecting tests

Selecting tests underwent several iterations to balance function and form. Initially, it involved simply searching for a test. Later, I tested the idea of grouping tests, such as a full blood test, which includes specimen details.

The final test selection method subtly yet effectively combined both approaches, allowing users to select a test and specify specimen types if needed.

Order summary

The flow for ordering a test was already established when I joined X-Lab, but it lacked a review step before submission. I introduced a crucial final review step, ensuring users could confidently confirm they had requested the correct tests.

Reviewing test results

The key aspect to receiving results was to strike the right balance of including all information, yet making relevant aspects prominent. All without inferring anything that could impact the result e.g. highlighting something that may be novel/anecdotal.

Pulling everything together

Ordering a test and getting results back could be accessed in isolation, but in order to sell this platform as a complete solution, there needed to be a home page to underpin everything.

Naming & brand refresh

Part way through my tenure with X-Lab, there was a request for a brand update to help bring the suite of products (of which there were two others) under one cohesive look and feel.

Blue sky exploration

Another aspect of my task was to help push the envelope of what could be achieved a lot further down the line conceptually with LabReach.

Results

Results

☑ Reduce remaining paper-based processes

☑ Bring on new business without the burden

☑ Fit for private hospitals, prisons, mental health

☑ Built securely, ready to scale

☑ Cloud-based, web-accessible, modern technologies